Upgrade to Microsoft connection status shows disconnected Edge to take advantage of the latest features, security updates, and technical support. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. The folder may have been deleted or the server where the folder is stored may be unavailable. To access the filtering options faster, add them to your Quick Access Toolbar.

• After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running.
• I saw a reply to an issue similar to mine that mentioned going to the Registry Editor and followed instructions outlined in that message but nothing changed.
• It’s harmless and resolves 30% of stuck startup issues according to Microsoft community reports.
• MAPI does not validate that a provider's DLL that it is requested to load is registered correctly in MapiSVC.inf or even that it comes from the local machine.
• You may notice that All, Unread , Mentioned and other sort and filtering options, such as By date, and Newest are missing in Outlook above your email list.
• This happens to accounts that are configured in the iOS Mail app.

Outlook Known issues in October 2020 updates

If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. Right-click the folder, and then click Properties to check your permissions for the folder. See FixTechGuide fix for stuck folders the folder owner or your administrator to change your permissions. There is currently no option to revert to the prior behavior, but we would love to hear your feedback to help us with future designs.

Outlook known issues in the January 2019 updates

Many users encounter startup freezes, profile loading loops, and crashes following major Windows patches or Office updates. Fortunately, most of connection status shows disconnected these errors stem from configuration conflicts, corrupted data files, or outdated components that can be fixed with a few targeted steps. By the end, you’ll know exactly how to restore your Outlook and prevent future errors. If your Outlook suddenly stopped opening after a Windows update, don’t panic.

Troubleshoot Outlook for Windows issues

To learn more about how to send us feedback, please see How do I give feedback on Microsoft Office. Note that you can quickly tell how your mail is currently sorted, by the presence of a small triangle on the field headers. Outlook 2016 freezes when you try to preview an Excel file that's attached to an email. This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

Outlook Known issues in March 2025 updates

Stay updated, back up regularly, and enjoy uninterrupted productivity in your Outlook workspace. Online Repair reinstalls Outlook components while preserving your data, resolving DLL and registry mismatches that prevent startup. This process checks for structural issues and automatically fixes them. Occasionally, classic Outlook tries to run a process in the background.



The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again.