For managed environments, we use Intune or Group Policy to force sign-in credential sync and clear old tokens. Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing. This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. You will need to have the correct privileges set on your Azure account in order to set up the M365 sync.

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If a password reset in Office 365 isn’t syncing, users usually get sign-in errors or find old credentials still hanging around on devices. We focus on restoring sync between Microsoft Entra ID (Azure AD), on-premises Active Directory, and user devices so everyone gets back in without headaches. If password sync is off or the server is in staging mode, passwords won’t update. We turn password sync back on by running the Entra Connect configuration wizard and picking Customize synchronization options. Check that your password change actually synced between your on-premises Active Directory and Microsoft Entra ID (formerly Azure AD). If it didn’t, a few targeted checks usually restore access—no need to keep resetting your password over and over.

What to do when Office 365 password reset doesn’t sync across devices

To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure AD. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page. You run the Microsoft consent process using an eligible M365 account after which you will be taken how to fix Outlook not opening today to the sync's setup wizard. You can close the wizard at this point as you do not need to complete it for re-authentication to take effect.

Login & Sync Errors: Personal & Business Microsoft 365 Accounts on Same Device

But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix them. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present.

Reviewing Device Sign-In Settings

You can view your mailbox not updating on IMAP inactive users on the Users page and delete them as you see fit. Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. If sync keeps failing, we make sure the Microsoft Entra Connect service account has the right permissions and the server connects to the domain controller. Updating Azure AD Connect to the latest build often fixes known sync issues.

How Much Do Managed IT Services Cost?

We start by checking that Azure AD Connect is running and password sync is enabled. Microsoft Outlook Email Repair Tool Online If it’s in Staging Mode or a recent change didn’t trigger a full sync, passwords won’t update in Microsoft 365. If a password reset in Office 365 doesn’t sync across devices, it’s usually because of incomplete synchronization, old credentials, or device caching.

• The sync does not delete users but rather sets them to inactive.
• Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.
• The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync.
• On macOS or iOS, delete stored credentials from Keychain Access.
• Checking the sync logs helps confirm password changes are making it everywhere they should.
• This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions.
• Bad settings in Azure AD Connect cause lots of password sync failures.

The mailbox says it migrated okay, but I find it can't be accessed, even by another user created in Office 365. When configuring Azure AD Connect, I chose the options for Pass-through Auth + Seamless SSO + Password Hash sync. A quick look at the Microsoft Entra Connect Health portal helps us see if sync tasks are current and the connection to Microsoft 365 is steady. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs.